Refund Policy

Last updated: October 29, 2026

Gapreel is sold as a one-time lifetime license by Nia D Pham, an individual based in Vietnam ("we", "us", "our"). Payments are processed by Polar, which acts as merchant of record. Every feature can be tried for 30 days before you buy, so we hope you only buy when Gapreel fits. If it does not, this policy applies.

14-day money-back guarantee

You can ask for a full refund of your purchase within 14 days of the purchase date, for any reason.

After 14 days

After 14 days we do not refund a purchase, except where the law of your country requires it or in the cases below.

Billing errors

If you were charged twice, charged the wrong amount or charged without placing an order, tell us within 30 days of the charge. Confirmed billing errors are refunded in full, whatever the date of purchase.

What happens to the license

A refunded license key is revoked. Every Mac that used it moves to the Free plan at its next license check. Your recordings stay on your Mac.

How to ask for a refund

Email [email protected] from the address you used at checkout, with your order number from the Polar receipt. We answer within 5 business days. Polar returns the money to the original payment method. Your bank may take a further 5 to 10 business days to show it.

Changes

We may update this policy and will update the date at the top. A refund request is handled under the policy in force on the date of the purchase.